Customer service is unique in that it is a job type in its own right but it can also be an important element of many other jobs.
As a customer service professional, listening, problem solving, communicating and being empathetic will come naturally. These skills are also considered a valuable asset by employers across a wide range of industries within Business and Customer Service.
If you could see yourself progressing onto roles such as Team Leader, Supervisor or even a Customer Service Manager, this course may be the perfect stepping stone for you.
This course focuses on the different employability skills that can support you in securing a job. You will learn about the different ways to search for a job, how to produce a professional CV and how to approach different interview techniques that are used by a wide range of employers.
This course focuses on the knowledge and understanding required to successfully lead a team of individuals. You will learn about the different principles of team leading and the importance of a team leader’s ability to confidently communicate with a range of stakeholders.
This course focuses on the knowledge associated with providing effective information, advice or guidance, which includes signposting, referrals, record-keeping, confidentiality and communication/listening techniques. UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues.
This course covers the basic elements of how to deliver an excellent customer service experience. You will learn how to deal with queries and problems in a professional manner, communicate appropriately with customers and understand the current legislation and regulations within hospitality organisations
This course covers the different principles of Business Administration and is great for people looking to start their career in business. You will learn about the different business administration skills that are all essential for the success of an organisation.
This course is focused on the business and professional management sector. You will develop your knowledge on team leadership styles, the different roles and responsibilities of a team leader, planning and allocating work, setting targets and monitoring the work of a team.
This course focuses on understanding how to prevent and control the spread of infection in order to avoid individuals unknowingly causing their family, friends, colleagues and others surrounding them to become unwell.
This course looks at promoting social awareness and good awareness of equality and diversity in any setting, which may include the workplace, community and personal environments. UK employers are often looking to improve both equality and diversity within their companies, so having an equality and diversity qualification is a great addition to any CV.
This course will look at the different impacts and key issues surrounding the safeguarding of both adults and children. You will learn how to recognise, respond to and reduce the likelihood of abuse.
This course looks at raising awareness of mental health. As UK employers, particularly within the health and social care sector, are increasingly interested in their staff having a clear understanding of mental health illnesses, this qualification aims to support this by covering the different types of mental health illnesses and how to effectively support individuals that are suffering from them
This course looks at the role of mentor and how participants can develop the skills needed to become an effective mentor. You will learn about the practice of mentorship, mentor/mentee relationships, how to reflect on your own practice and understand the legal and ethical requirements related to mentoring.
This course focuses on understanding how to prevent and control the spread of infection in order to avoid individuals unknowingly causing their family, friends, colleagues and others surrounding them to become unwell.
This course focuses on the knowledge associated with providing effective information, advice or guidance, which includes signposting, referrals, record-keeping, confidentiality and communication/listening techniques. UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues.
This course looks at raising awareness of mental health. As UK employers, particularly within the health and social care sector, are increasingly interested in their staff having a clear understanding of mental health illnesses, this qualification aims to support this by covering the different types of mental health illnesses and how to effectively support individuals that are suffering from them.
If you are interested in studying a ‘Step Forward, Step Up’ course, or for more information, please complete the enquiry form so that a member of the team can get back in touch with the answers you’re looking for.
